Any problems communicating will required investigation of the Citrix policies to see if these are not allowing communication. Older types of mice using a PS2 connection instead of a USB connection will only work if redirection allows them to communicate with the Citrix session. As batteries with a low charge might not be able to provide enough power to connect the USB mouse to the device, subsequently stopping the Citrix session from picking up the mouse. Wireless devices require a power source and generally use batteries available to the general public and it’s important to check the battery has enough charge. This will make it impossible to use the mouse in the Citrix session as the redirection will not work. ![]() If the Citrix USB redirection policy is set to “Prohibited” then no communication will be allowed between the mouse and the Citrix session. ![]() If the USB redirection policy is set to ‘Allowed’ then the mouse communication will be allowed to the Citrix session bilaterally. The Citrix session relies on the USB redirection policy defined on the Citrix servers to decide whether the USB port communications can be redirected to the Citrix session or not. Every mouse movement and click is picked up by the locally installed Citrix software and relayed to the Citrix session. The Citrix session then liaises with the Citrix software on the device and redirects the USB communications back to the Citrix session. The Citrix client software like Workspace, Receiver or the Virtual Desktop Agent (VDA) software on the device picks up all the peripherals like a mouse connected to the USB ports. When these mice are connected to the devices USB port, they work on the device but to get them to work inside a Citrix session, requires the Citrix session to be able to recognize the mouse in the USB port. Most types of mice used today, rely on USB connections, either using a wired cable or wirelessly using a special USB adapter. A mouse using a PS2 connection must be working on the device before Citrix is able to use it. If the mouse uses Bluetooth and this is disabled or pairing hasn’t been completed with the mouse, the mouse will also not work in a Citrix session. So, why is my mouse not working with Citrix? When Client Device USB Redirection is set to Prohibited in the Citrix policies, any mouse connected by USB to the device where the Citrix session runs, will not work in the Citrix session. ![]() The overall user experience is made easier and more intuitive, leading to better productivity. Using a mouse in a Citrix session makes it easier to work, as tasks don’t need complex keyboard shortcuts to open, close and use the applications.
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